Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a seamless and reliable shopping experience, and we want to ensure that your products reach you in the best condition and in a timely manner. Please read through our shipping policy for more details on our shipping procedures and costs.

1. Shipping Locations We currently ship to the UK and select international destinations. Please ensure your shipping address is correct before completing your order.

2. Processing Time Orders are typically processed within 1-2 business days. We do not process orders on weekends or public holidays. Orders placed after 12 PM on business days will be processed the next working day.

3. Shipping Rates Shipping rates are calculated at checkout based on the weight and destination of your order. We offer the following options:

  • Standard Delivery (UK): 3-5 business days

  • Express Delivery (UK): 1-2 business days

  • International Shipping: Available to select countries. Shipping times and rates vary depending on the destination.

4. Free Shipping We offer free standard shipping on orders over £100 (UK mainland only). This offer is automatically applied at checkout.

5. Delivery Times Please note that delivery times are estimates and may vary depending on factors such as weather, courier delays, or customs processing (for international orders).

  • UK Standard Delivery: 3-5 business days

  • UK Express Delivery: 1-2 business days

  • International Delivery: Varies by destination, typically 7-14 business days.

6. Dispatch Confirmation Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if applicable). Please check your tracking information for the most up-to-date delivery status.

7. Packaging We take great care in packaging your items securely to ensure they arrive in perfect condition. In some cases, we may reuse packaging materials to minimize our environmental impact.

8. Order Issues If your order is delayed, lost, or damaged, please contact us at support@mushromomcomplex.co.uk within 7 days of the expected delivery date. We will assist you in resolving any issues as quickly as possible.

9. Customs & Import Duties (International Orders) For international orders, customs duties, taxes, and fees may apply once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the cost of shipping. Please check with your local customs office for more details.

10. Returns and Exchanges Please refer to our Returns & Exchanges Policy for information on returning or exchanging items.

11. Contact Us If you have any questions about your order or our shipping policy, please feel free to reach out to our customer service team at support@mushroomcomplex.co.uk

Thank you for choosing us for your shopping needs!